Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this role, you will be pivotal in managing post-sale customer relationships, particularly for clients in the APAC region. You will lead onboarding processes and ensure that customers derive long-term value from our partner's analytics automation platform. Your efforts will directly impact customer satisfaction and retention, making a substantial contribution to the company's success and growth in the region.

Accountabilities

• Own and manage a portfolio of APAC customers post-sale
• Lead customer onboarding including planning, data readiness, and enablement
• Conduct live product trainings, workshops, and demos
• Partner with customer leaders to define success metrics and track outcomes
• Drive product adoption and identify expansion opportunities
• Act as first-line support for customer questions and issues
• Document, triage, and escalate product issues to Engineering or Product teams
• Coordinate with internal teams to resolve issues and update customers
• Manage customer health, renewals, and risk mitigation
• Maintain accurate customer documentation and success plans
• Explain complex analytics concepts to technical and non-technical users

Requirements

• 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles
• Strong written and verbal executive-level communication skills
• Experience managing multiple customer projects at the same time
• Experience delivering live trainings, onboarding sessions, or workshops
• Strong understanding of business analytics, data preparation, analysis, and reporting
• Familiarity with analytics tools like Alteryx or similar workflow-based platforms
• Ability to translate business problems into analytics-driven solutions
• Strong ownership, organisation skills, and attention to detail
• Comfort working with globally distributed teams
• Currently employed at a product-based organisation

Benefits

• Work from anywhere remotely while managing APAC hours
• Collaborative and dynamic work environment
• Opportunities for professional growth and development
• Engage with a diverse, global team
• Be part of a rapidly growing organization focused on innovation

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Tags

Similar Jobs