Job Description

This range is provided by Talentpair. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

About the role

We are searching for a dedicated Customer Success Specialist to be a key player on our Customer Success team. In this role, you'll take ownership of customer accounts and contribute to building an innovative, results-focused team. Youll be driving strategies that increase customer satisfaction, improve retention, and unlock value through our solutions. Your efforts will directly impact key performance metrics, including customer satisfaction, time-to-value, logo retention, and both gross and net retention rates.

Requirements

• Subject Matter Expertise : Develop deep knowledge of products, technology, and processes to maximize value for customers.
• Customer Onboarding & Training : Lead onboarding efforts to ensure customer alignment, provide tailored web portal configurations, and offer ongoing training to boost customer success.
• Retention & Upsell : Conduct regular account reviews to identify growth opportunities, mitigate retention risks, and ensure successful renewals and upsell conversions.
• Voice of the Customer : Gather and document customer feedback, collaborating with technical and business teams to address concerns and deliver product improvements.
• Collaboration : Partner with the sales team to ensure alignment on customer needs, and join customer meetings when needed.
• Process Improvement : Design and implement new processes within the Customer Success team to enhance efficiency and customer value.
• Support Review : Monitor customer support tickets to guarantee satisfaction and address performance issues.

Qualifications

• Bachelors degree or equivalent experience.
• 1+ years of experience in a customer-facing role, preferably within a fast-paced, technology-driven environment.
• Exceptional verbal and written communication skills, including the ability to lead formal presentations.
• Ability to establish trust with customers through competence and rapport.
• Strong analytical skills, comfortable interpreting and presenting data insights.
• Detail-oriented with excellent organizational and time-management skills to drive successful execution.
• Highly curious, eager to learn, and adaptable to new challenges.
• Team player with the ability to collaborate on customer accounts, new features, and internal processes.

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid paternity leave
• Paid maternity leave

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Technology, Information and Internet

Job Tags

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