About the Role
Treatspace is seeking a Customer Success Specialist for our PracticeBeat product line to help medical practices maximize the value of our cloud-based software. You'll manage a portfolio of customer relationships, monitor customer health, drive renewals and retention, and deliver exceptional experiences
What You'll Do
As part of our experienced customer success team, you'll be the strategic partner our medical practice customers rely on. Your responsibilities include:
Build trusted relationships and serve as a strategic advisor to customers
Conduct quarterly and annual business reviews to assess performance and identify opportunities
Drive product adoption and demonstrate continued value post-implementation
Identify and develop upsell opportunities aligned with customer goals
Manage escalations and advocate for customer needs internally
Coordinate with internal teams to help customers achieve their objectives
Deliver product training and best practices webinars
Review and optimize medical practice websites
Support PPC campaigns and coordinate monthly performance reviews
Collaborate with content writers to ensure effective delivery
What You Bring
Required:
2+ years in a customer-facing role with SEO/SEM focus
Proven track record increasing customer satisfaction, adoption, and retention
Working knowledge of digital marketing tools: SEO, Google Analytics, Google Ads, social media marketing, web design fundamentals
Experience with Google Workspace, HubSpot, and project management tools (Monday.com)
Exceptional communication skills, both written and verbal
Strong organizational and time management abilities with meticulous attention to detail
Ability to manage multiple projects simultaneously
Experience managing escalations and negotiating successful resolutions
Bonus Points:
Background in content marketing, SEO, or web design
Experience with healthcare or medical practices
Experience with Customer Success Platforms (Planhat)
Sales or renewals experience
What Makes You Successful Here
Entrepreneurial mindset with a drive to learn and succeed
Strategic thinking and creative problem-solving abilities
Highly collaborative with ability to influence across teams
Adaptable and comfortable with change
Calm under pressure with strong conflict resolution skills
"Whatever it takes" attitude to exceed goals and deadlines
What We Offer
Competitive salary and opportunities for advancement
100% Employer-paid Medical, Dental, and Vision insurance coverage
Health Reimbursement Account (HRA) for additional healthcare expenses
100% Employer-paid Disability Insurance (Short Term and Long Term coverage)
100% Employer-paid Life and AD&D Insurance
401(k) Retirement Plan
Flexible PTO policy and company holidays
Dog friendly office located in Pittsburgh’s Shadyside neighborhood
About Treatspace
Treatspace is a SaaS healthcare platform solving patient access and acquisition challenges for medical practices nationwide. We're a Global Action Challenge Award winner, Pittsburgh Tech 50 Top 5 Startup, and venture-backed company disrupting critical healthcare processes.
Ready to Apply?
Submit your resume and cover letter. We'll review your submission and contact you about next steps.
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