Job Description

Join to apply for the Account Manager - Technical role at National Carwash Solutions

Description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.

Overview

We are seeking a talented and experienced Tech Account Manager III to join our high-performing team and contribute to the continued growth of our dynamic company. This position can be Remote or Hybrid. Hybrid requires the candidate to be available to work in person in our Atlanta office. We come in 3 days per week, but support flexibility as needed.

AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North Americas largest equipment, service, and cleaning solutions provider in the car wash industry.

Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.

What we look for

Responsibilities

• Team Leadership/Management: Mentor and coach junior customer success specialists, guide best practices, analytical techniques, and career development to foster a high-performing team.
• Assist department manager with performance reviews of junior specialists, provide feedback, and ensure adherence to quality standards and project requirements.
• Act as a subject matter expert and go-to resource for complex business problems, guiding less experienced team members in problem-solving and decision-making.

• Customer onboarding and relationship building: Establish strong working relationships with key customer contacts; review current state operations and identify issues and risks to onboarding; analyze and scrub customer data for import into the AMP system; develop onboarding project plans including hardware order tracking; meet regularly with customers during pre-launch; oversee AMP setup and configuration; support training of key customer resources.

• Go-live support: Establish and execute go-live project plans; monitor performance, expedite issue resolution, solicit feedback, and address gaps; ongoing account management and consulting; serve as the primary point of contact and liaison to the team; lead regular customer touchpoints; review data to identify good use cases and improvement areas; manage feature requests and escalations; communicate new features and opportunities to the customer.

• Documentation and knowledge management: Continuously improve customer-facing documentation and support processes; test new tools and techniques.

What We Expect You To Have

• Bachelor's degree
• 3+ years of experience in a similar role
• Experience leading people and processes related to technical account management and/or business analysis
• Comfortable analyzing data in Excel and presenting concepts in PowerPoint
• Passion for problem-solving; exceptional logic skills and attention to detail
• Strong presentation and writing abilities; able to build quick, credible connections
• Ability to manage multiple projects and toolsets; experience with large accounts (50-100 sites) a plus
• Experience leading training sessions, large meetings, and difficult conversations

• Bonus Points: Consulting background; SQL; experience with Power BI or other data visualization tools; advanced degree or relevant certifications

Why work for us?

We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. Were dedicated to building world-class solutions for our customers, and we place a high value on team rewards and personal career growth.

Benefits You Deserve

• Highly competitive salaries
• Potential equity interest in a rapidly growing company
• Generous PTO policy and holiday schedule
• 401K plan with company matching
• Excellent medical, dental, and vision insurance

Equal Opportunity

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

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