Job Description

Overview Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service Promote and follow company initiatives Greet customers, answer questions, and suggest product to enhance service and meet sales goals Maintain cleanliness of customer service area and equipment Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard Follow store policies and procedures Perform cleaning tasks in accordance with the duty rosters and cleaning standards Follow standards for merchandising, stocking, rotating, and storing all products Follow cash handling and register policies Follow inventory stocking and recording guidelines Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation Qualifications Minimum High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience Ability to complete Initial Store Training and pass barista certification with a score of 90% or better Ability to work in a fast-paced environment Ability to work weekends on a regular basis, work any shift and work overtime as needed Accuracy/attention to detail Ability to organize/prioritize tasks Desired Knowledge of company policies, procedures, and organizational structure Familiarity with industry/technical terms and processes About Us Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area. As part of the Kroger family of companies, we strive to bring diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We work to create amazing experiences for our customers, communities and each other, with food at the heart of it all. Here, people matter – we provide the ingredients you need to grow and succeed at work and in life. If you’re caring, purpose-driven and eager to learn, your potential is unlimited. What You’ll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to: A wide range of healthcare coverage, including medical, dental, vision and prescription coverage Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service Emotional and financial support with free counseling through our Employee Assistance Program Valuable associate discounts on purchases Up to $21,000 in tuition reimbursement over your career Growth opportunities through training programs and diverse career pathways Job Details Seniority level: Entry level Employment type: Part-time Job function: Management and Manufacturing Industries: Dairy Product Manufacturing #J-18808-Ljbffr Kroger Mountain View Foods

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