Job Description
Description When you need in-home health care, Suburban Home Medical Equipment is here for you. Our staff will help you make sure you're getting exactly what you need-whether you're shopping at our store or need it delivered to your home.
The Clinical Equipment Technician is responsible for the safe delivery, installation, instruction, and retrieval of home medical equipment and supplies. This includes respiratory devices (e.g., oxygen concentrators, CPAPs, BiPAPs), hospital beds, wheelchairs, and other durable medical equipment (DME). The technician ensures all equipment is clean, functional, and compliant with regulatory standards while providing high-quality service and education to patients and caregivers.
Equipment Delivery & Setup - Deliver and set up medical equipment in patient homes, hospitals, and long-term care facilities
- Educate patients and caregivers on proper equipment usage, safety protocols, and maintenance procedures
- Ensure equipment is functioning properly and document all setups according to company policy
- Participate in on-call rotations to meet urgent patient delivery needs
Cleaning, Disinfection & Preparation - Clean and disinfect returned equipment per infection control policies and manufacturer guidelines
- Inspect and test equipment to ensure functionality and safety before returning to inventory
- Document all cleaning, disinfection, and quality checks in appropriate compliance logs
- Maintain a clean and organized staging and cleaning area in the warehouse
Equipment Maintenance & Retrieval - Retrieve equipment when it is no longer in use and follow decontamination protocols
- Perform minor repairs and routine preventative maintenance on equipment
- Maintain accurate records of all maintenance, servicing, and inspections
Compliance & Documentation - Ensure all deliveries, pickups, and services comply with Medicare, Medicaid, and accreditation standards
- Accurately document deliveries, patient signatures, and equipment conditions
- Adhere to all infection control procedures and regulatory requirements
Customer Service - Deliver exceptional customer service with empathy and professionalism
- Respond to patient inquiries and troubleshoot equipment issues as needed
- Communicate delivery timelines and updates clearly to patients and caregivers
The above statements are intended to represent key responsibilities and duties of the position. The incumbent may be required to perform additional job-related tasks as assigned.
Requirements - Prior experience in healthcare or home medical equipment preferred
- High school diploma or equivalent
- Must possess a valid Driver's License and automobile insurance
- Ability to lift and maneuver heavy medical equipment
- Frequent standing, bending, driving, and carrying of large equipment
- Ability to stand for extended periods of time
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