Job Description

Medical Support Assistant

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the San Bruno VA Clinic located at 1001 Sneath Ln Suite 300, San Bruno, CA 94066. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. MSA personnel working at the San Bruno VA Clinic may work in a front office or call center environment, depending on facility needs. Competitive packages are available for qualified candidates.

Responsibilities

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures.
• Front desk duties which may vary at each location depending on the individual clinic needs.
• Answers all phone calls in a timely manner for scheduling requests on a daily basis, Mon-Fri and charts in patients CPRS chart as required.
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General.
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38.
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

Qualifications

• Citizen or Resident of the United States of America.
• Ability to speak clearly, hear and write English.
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors.
• Heavy phone and computer usage, often simultaneously.
• Familiarity with medical terminology, hospital terminology and/or clinics.
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures.
• Minimum 6 months experience with medical appointment scheduling in a medical setting.
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required.
• Ability to pass a required level of security clearance (NACI-level background check).

Pay Range: $18.73 - $33.67 hourly

All candidates must be able to: sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift; lift up to 50 lbs from floor to waist; lift up to 20 lbs; carry up to 40 lbs a reasonable distance; push/pull with 30 lbs of force.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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