Job Description
Description The Nurse Extern is responsible for providing direct patient care under the supervision of a Registered Nurse (RN), Nurse Practitioner (NP), and/or Doctor. Responsibilities include following the plan of care, providing treatments, and working collaboratively with the members of the team to help meet positive patient care outcomes in a fast-paced environment. The LVN or Nurse Extern will assist the RN with all duties while enhancing the customer experience at Hydration Room.
Job Class And Reports To This position will be a non-exempt position that reports to the District Lead Nurse, District Clinic Manager, and the Regional Clinic Director at the Hydration Room.
Clinic locations: Pasadena, Santa Monica, and Thousand Oaks.
Clinic Hours : Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM.
Duties And Responsibilities - Assisting the Nurse or Nurse Practitioner with IV’s and injection vitamin therapies as needed.
- Provides direct patient care as defined in the state Nurse Practice Act.
- Implements a plan of care initiated by the registered nurse or Nurse Practitioner.
- Perform basic administrative, clerical, and technical supportive services to coordinate patient care.
- Manages the clinic patient booking schedule to ensure customer satisfaction and consistent flow throughout the day.
- Works with RN to maintain clinic and nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies.
- Helping patients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling and cancellation process.
- Onboarding new patients
- Understands great customer service, general sales, and patient care.
- Recommend membership programs, and packages to patients.
- Keeps the clinic in compliance with Hydration Room inspections before and after each shift.
- Maintains a safe, secure, and clean environment for customers by following protocols for cleanliness in the clinic.
- Assist customers with a point-of-sale system at the beginning and end of services, which includes overseeing cash shift procedures.
- Retrieve phone messages, return phone calls, and chart documentation in a timely manner as needed and conduct patient call backs when needed.
- Stocking IV cart and the hard stock in the nurse room. Notify nurse of any shortages in supplies.
- Perform other duties as may be assigned by the clinic team, RN, or physician.
- Deliver 5 Star Customer service to all patients to ensure they have a positive experience.
- Conduct training of new staff members.
Requirements Required Skills and Responsibilities: - Solid understanding of current medical practices and principles
- Ability to quickly comprehend and take direction from Registered Nurse
- Active listening and strong communication
- Self-confidence
- Problem Solving Skills
- Basic Math Skills
- Excellent organizational skills and attention to detail.
- Expert in customer interaction and retention
Education And Experience - Two years of nursing experience preferred with extensive experience in starting IV’s.
- LVN License in California (Required)
- IV/Blood Draw Certification (Preferred)
- BLS Certification (Required)
- Previous Customer Service experience preferred..
Physical Requirements - Prolonged periods sitting at a desk and working on a computer.
- Prolonged periods of walking or standing.
- Visual acuity and hearing to perform nursing skills.
- Must be able to traverse the entire facility.
- Must be able to lift 15 pounds at a time.
- Considerable reaching, stopping, bending, kneeling or crouching.Visual acuity and hearing to perform required nursing skills.
Why Work at Hydration Room?- Our full-time staff are offered a comprehensive health benefits package including the following: medical, dental, vision, accident, employer paid $50,000 life insurance, voluntary supplemental life, voluntary short/long term disability.
- At Hydration Room, we feel that our employees can be our greatest brand ambassadors. So, we offer a select amount of IV and injection therapies to our full-time and part-time team members free of charge!
- All employees have access to our state-of-the-art treatments at discounted rates. They also have access to a Friends & Family discount to share their wellness journey with others.
- Participation in a 401k program for full-time and part-time employees.
- Opportunities for professional growth and advancement.
As for why candidates should choose to work for Hydration Room, the answer is simple: we are a company that is growing and making a difference in people's lives. With our innovative approach to wellness and our commitment to creating a positive impact, employees at Hydration Room have the opportunity to be a part of something bigger than themselves.
This job description is not all inclusive. In addition, the Hydration Room reserves the right to amend this job description at any time. Hydration Room is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Tags
Full time, Temporary work, Part time, Shift work, Day shift, Afternoon shift,