Job Description

About Intent HQ

Recognised by the Financial Times as one of the FT1000 Fast Growing Companies in Europe (20222024), and winners of both Analytics Company of the Year 2025 and AI Company of the Year 2024 at the British Data Awards, Intent HQ is a leader and innovator in Customer AI Analytics and Data Science. Backed by strong investors and trusted by a blue?chip international enterprise customer base, our mission is to become the worlds preeminent Customer Intent Engine by combining privacy?first signal intelligence, proprietary behavioural AI/ML analytics, and uniquely accessible enterprise insights into a single platform that enables organisations to build more genuine, sustainable, and profitable relationships with customers.

We began by solving complex challenges for clients in the telecommunications sector, including Verizon, O2, and Orange, and have since expanded into Financial Services, Retail, and Social Media, with clients such as HB Reavis and Zurich Group. Our clients typically manage tens of millions of customers and process billions of interactions daily. Our platform is purpose?built to handle data at this enormous scale efficiently, delivering tangible results.

What sets us apart is our focus on deep customer interaction data, doing the hard, specialised work so our clients can focus on applying insight to their business strategies.

Today, Intent HQ is home to an exciting, diverse, and fast?growing team of 100+ people across London, Barcelona, Lisbon, Tel Aviv, New York, South Africa & India, collectively speaking over 15 languages.

Recent Awards & Recognition

• Best AI Ethics & Diversity Award 2025 AI World Series Awards
• AI Business of the Year 2025 The National AI Awards
• Analytics Company of the Year 2025 British Data Awards
• AI Company of the Year 2024 British Data Awards
• FT1000 Europes Fastest Growing Companies 20222024 Financial Times & Statista
• Top 100 Edge Computing Company 2024 STL Partners

Why Join Us

• Impactful Role part of a high?performing team
• Growth Opportunities: Advance your career in a fast?paced, innovative industry
• Hybrid role: 3 days per week in our state?of?the?art London office plus access to the onsite gym (including towel?served showers and changing facilities)

The Opportunity

We are seeking a highly organised and detail?oriented People & Office Administrator with practical experience using AI tools and a strong interest in emerging generative AI technologies. You enjoy working within well?defined processes, using checklists and systems to ensure accuracy and consistency. Joining our busy London?based team, you will play a key role in ensuring the smooth and efficient running of the People function.

> In this varied and fast?paced role, you will provide comprehensive administrative support across the People Team, including general HR administration, recruitment coordination, candidate support, and maintaining compliance with our policies and procedures. You will act as a first point of contact for employees and managers, offering initial guidance and directing queries appropriately.

A core element of the role will involve using AI?enhanced tools to streamline People processes, improve documentation, and support data accuracy as well as contributing ideas for how generative AI can be used to improve workflow efficiency and employee experience.

The position also has responsibility for the London Office Experience, helping to ensure a welcoming, well?run working environment for all colleagues and visitors.

This position offers an exciting opportunity to contribute to the success of our organisation and support the growth and development of our employees whilst accelerating your own career in a fast paced, cutting edge, technology organisation. The People team is a collaborative, supportive and professional team and we are looking for a like?minded individual to add to our mix! If you are a motivated and proactive team player with a passion for People administration and ensuring employees have a great working experience, wed love to hear from you.

Key Responsibilities

People Administration

• Accurately maintain employee records, ensuring they are up?to?date and stored securely within our People tools. Include the full spectrum of HR / People administration and the complete employee lifecycle such as drafting various update letters, background checks and references for new joiners and employee leaving processes and records.
• Recruitment support: Assist the recruitment process by scheduling interviews, candidate liaison, and supporting the Global Head of Talent as required.
• HR compliance: Together with the team, ensure our administration is in compliance with company policies and procedures and external requirements such as local employment law, ISO 27001 and SOC2 audits.
• Identify opportunities to embed AI and generative AI solutions into HR workflows, helping the People Team improve efficiency, enhance the employee experience, and develop new ways of working.
• Employee relations: Serve as a first point of contact for employees regarding HR / People related matters. Address employee concerns and escalated issues to People Team members as necessary.
• Assist with various People projects and initiatives, such as employee engagement surveys, performance management processes, and office experience programmes.

People Office Experience

• Responsible for employee experience activities within the London office. Duties may include, but are not limited to, arranging weekly office lunches, weekly brunches, and various social events.
• Handling office orders including the weekly food shop.
• Coordinating on?site events and meetings, including the quarterly Senior Leadership Onsite meetings.
• Supporting the Procurement (Facilities) team on an ad hoc basis.
• Generally helping to maintain a positive and engaging workplace atmosphere.

What were looking for

• Generative AI proficiency
• A can do proactive attitude and the ability to thrive under competing priorities and deadlines
• Strong organisational skills with excellent attention to detail & accuracy are essential
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively
• Strong problem?solving skills and ability to work independently as well as part of a team
• Ability to handle sensitive and confidential information with discretion
• To be able to work from our Holborn?based office a minimum of 3 days per week

Desirable but not essential

• Experience working in an HR / People administrative role or similar position
• Proficient in the use of Google Drive and use of MacBook Pro
• HiBob or other HRIS experience a bonus
• Basic knowledge of employment laws and regulations
• CIPD qualification
• Experience in SME / Start?up environment
• Familiar with ISO27001 and or SOC2 audits & standards

Our Culture

Working for Intent HQ, you have the opportunity to work with cutting?edge technology in an environment where you are encouraged to think and act outside traditional methods. We are a growing business with a flat structure meaning everyone is visible and able to make an impact, not just in their own role, but across the business on a daily basis. We promote a collaborative, innovative and sociable culture, oriented towards performance and competitive advantage. Our DNA is made up of flexibility to all staff with a family friendly approach and focus on personal development. We have high expectations and pride ourselves on our cultural standards.

Benefits

• Flexible working
• Free breakfast daily (when in the office)
• 26 days holiday (pro rata)
• Pension scheme
• Income Protection with Employee Assistance Programme
• Life Assurance
• Oliva Mental Health platform and counselling
• Higher than statutory maternity/paternity benefits
• Work socials
• Wellbeing programme
• Cycle to work scheme
• Training opportunities

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Job Tags

Work experience placement, Local area, Flexible hours, 3 days per week,

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