Spectrum Reach helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.

The Business Operations Regional Support Specialist plays a key role to Spectrum Reach by ensuring compliance and integrity of our Client accounts, analyzing and mitigating credit risk, and acting as a point of contact for Finance related support to our internal and external partners. 

** Please note - this position is required to work 10AM to 7PM 1-2 weeks out of the month ** 

ESSENTIAL FUNCTIONS OF THE POSITION

• Ensures a positive customer experience through the handling of support requests via email, chat and phone
• Mitigates company risk by analyzing business credit worthiness and managing exposure through the review of customer accounts
• Enforces company compliance and data integrity through the evaluation and approval of new client contracts
• Supports related business initiatives

REQUIRED QUALIFICATIONS

• Analytical, critical thinking to navigate making informed credit risk decisions and multiple systems
• Ability to effectively organize and prioritize
• Provide strong customer service to clients and sales teams across the footprint
• Ability to work collaboratively and independently; highly motivated and detail-oriented
• Ability to work under pressure and meet deadlines
• Ability to demonstrate superb follow through
• Proficient in Microsoft applications

PREFERRED QUALIFICATIONS

• Ability to communicate orally and in writing in a clear, straightforward and professional manner
• Familiarity with the advertising industry

EDUCATION

Bachelor’s degree in marketing, Communications, Business, or related field or equivalent experience