Job Description

About Us TravelPerk is a global travel and expense management platform. Its all‑in‑one platform gives travelers the freedom they want while providing companies with the control they need. Founded in 2015 and headquartered in Barcelona, we have grown to over 1,800 people across Europe and North America and raised Series E funding at a $2.7 billion valuation. We’re a ‘unicorn’ and the leader in integrated travel and expense management. TravelPerk has earned recognition as one of the best places to work and is trusted by brands such as Wise, Red Bull, GetYourGuide, and Aesop. About the Role Location: Must be based in Chicago, IL. Role: Senior Business Travel Consultant – Customer Care. As a Senior Business Travel Consultant you’ll work with B2B customers, delivering high‑quality service and driving growth and retention. You will manage travel bookings, provide solutions proactively, and maintain strong relationships with our 7‑star satisfaction standard. Responsibilities Provide first‑class, 7‑star service to business travelers, managing bookings, amendments, and cancellations efficiently. Arrange domestic and international travel for the NAM team’s most strategic customers, including flights, car rentals, and hotels. Work independently, using initiative to handle client inquiries and provide solutions without supervision. Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. Undertake travel reservations and amendments for TravelPerk customers, prioritizing service and booking accuracy. Maintain and develop client relationships throughout the entire travel process. Provide suitable travel options and suggestions to meet client requirements. Ensure all service level agreements are met and actively maintain the GDS queues. Mentor and support junior team members, assisting with queries and quality‑checking their work as needed. Support the Team Leader and collaborate with colleagues to maintain a high level of service. Qualifications & Experience Expert knowledge of Amadeus/Sabre or similar GDS system, including manual and automated ticket reissuing. Proficient in air fares and ticketing. Fluent in English, both written and spoken. Familiar with North American business culture and customer expectations. Prior experience as a Business Travel Consultant. Well‑organized and capable of working to tight deadlines under pressure. Positive telephone manner, confident in interacting with clients and suppliers. Proactive in resolving customer queries and complaints, using initiative to overcome problems. Flexible and willing to complete various tasks as needed. Professional and positive attitude toward suppliers, customers, and colleagues. Motivated to support team wellbeing and maintain a positive attitude at all times. What We Always Look For Independent and autonomous – you don’t need hand‑holding to get things done. Good prioritisation and focus skills. Empathy – understand what our customers need. Smart, fast learner and tech‑savvy. Flexible and able to adapt to constant changes with a positive mindset. Open to giving and receiving constructive feedback. Enthusiastic about continual learning – we have a 7‑Star management team to mentor you. Additional Traits Honest, open and trustworthy – a team player who cares more about the team’s success than personal gains. Focused and determined – you avoid distractions and focus on accomplishing big wins. Passionate about travel. Working Hours & Conditions Office‑based in Chicago headquarters, 3 weekdays per week. During training and the first 3 months, you will work IRL 5 days per week. Working hours are rotational, from 8:00 am to 8:00 pm; shift patterns are fixed for 4 weeks to create stability. Flexible weekend ability required. Weekly working hours: 40 hours. Benefits Competitive compensation, including equity in TravelPerk. Saturation salary range: $61,000 – $72,000 per year. Additional stock options. Generous vacation days. Comprehensive benefit plans covering medical, dental, vision, life, and disability, effective from start date. 401(k) or Roth with company matching; HSA or FSA plan. Subscription to Wellhub, gym benefit. Family services including adoption benefits and paid parental leave from 12 to 16 weeks. Global presence with a hybrid working style. Unforgettable TravelPerk events, including travel to one of our hubs. Learning and professional development opportunities. Spring Health – access to 12‑x therapy & 12‑x coaching sessions per year. Exponential growth opportunities. 16 paid hours per year to volunteer for a cause of your choice. “Work from anywhere” allowance of 20 working days per year. Compensation Salary and stock options combined. Base salary range: $61,000 – $72,000 per year. Final compensation depends on experience and qualifications. How We Work Our vision is a world where TravelPerk is the platform for human connection in real life. We prioritize experience and potential over academic qualifications and encourage teams to work together in person three days a week. The Customer Care role may require up to five days in the office in the first phase. The role requires commuting distance to our Chicago hub. We believe in meeting face‑to‑face to improve productivity and creativity. Equal Opportunity Employer TravelPerk is an equal opportunity employer. We welcome applicants of all backgrounds and identities. If you are your own person, you belong here. Recruitment Scams Notice All official communication from TravelPerk will always come from email addresses ending in @travelperk.com , @externaltravelperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to security@travelperk.com and we’ll confirm whether it’s legitimate. #J-18808-Ljbffr TravelPerk

Job Tags

Similar Jobs