Sr. UX Researcher, AFT - Experience Design Job at Amazon, Bellevue, WA

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  • Amazon
  • Bellevue, WA

Job Description

Sr. UX Researcher, AFT - Experience Design

Description

Want to help scale Amazons global fulfillment workforce, supporting them with efficient, engaging, and empowering user experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Researcher who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes anything and everything that impacts how work inside our fulfillment centers gets done.

Key job responsibilities

The ideal candidate will be a problem?solver, self?learner, and self?starter who looks around corners to identify user problems and needs, proactively initiates the research process, delivers high quality research plans and actionable insights, and influences stakeholders to positively impact experiences within Amazons global fulfillment network. As the user research lead within AFT-XD, youll define and build AFT's global research discipline while mentoring researchers, designers, and team members in methodologies and best practices. You'll foster cross?team collaboration across countries to elevate research standards and improve fulfillment center operations. Working with cross?functional teams of designers, product managers, and engineers, youll identify research topics, build research roadmaps, and execute both formative and evaluative studies using diverse methods. Your role includes communicating insights and recommendations while advocating for users to ultimately enhance the experience of fulfillment center associates and operators to deliver exceptional customer outcomes.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full?time employees include:

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan


Basic Qualifications
  • 5+ years of proven success leading User Research projects with demonstrated impact experience
  • 5+ years of hands?on work with: field research, ethnography, lab?based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience
  • Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
  • Experience in all aspects of research (study design, recruiting, moderation, analysis, reporting)
  • Experience with behavioral data collection, quantitative data analysis, and statistics
  • Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)


Preferred Qualifications
  • Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
  • Experience in a technical field (software development, network development, IT, other related)
  • Experience with UX Research in non-US markets
  • Experience working in a highly Agile/Scrum environment


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on the number of factors including market location and may vary depending on job?related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign?on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Seniority level: Mid?Senior level | Employment type: Full?time | Job function: Art/Creative and Design | Industries: Software Development

Company: Amazon.com Services LLC

Job ID: A3154468

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Job Tags

Full time, Temporary work, Work experience placement, Seasonal work, Work at office, Remote work,

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