Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager. In this role, you will be pivotal in ensuring seamless customer experiences post-sale, overseeing onboarding and account health. Your efforts will directly impact customer retention and expansion, helping to protect recurring revenue while enabling the sales team to concentrate on acquiring new clients. You will work collaboratively with various teams to implement effective customer operations and processes. This is an opportunity to play a critical role in scaling customer success across multiple deployments and locations.

Accountabilities

• Take full ownership of customer accounts immediately after contract close
• Serve as the single point of contact for all post-sale activity
• Manage onboarding for pilots, phased rollouts, and large-scale multi-store deployments
• Ensure operational alignment and monitor customer usage and satisfaction
• Maintain clear health scores for accounts and identify churn risks
• Create repeatable processes that scale across thousands of locations

Requirements

• 4–8 years of experience in Customer Success, Implementation, or Operations within B2B SaaS
• Experience managing enterprise or multi-location customers
• Strong operational mindset with high attention to detail and process rigor
• Proven ability to coordinate multiple stakeholders across companies
• Calm under pressure with strong expectation-setting skills
• Strong communication skills and comfort working in a fully remote environment
• Availability to work during U.S. business hours

Benefits

• Play a critical role in protecting ARR and scaling customer outcomes
• Direct impact on renewals, expansion, and long-term customer value
• Work with a globally distributed, execution-driven team
• Full remote work flexibility with exposure to complex, real-world retail operations
• Opportunity to help define how Customer Success operates at scale

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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